ORDER PROCESSING TIMES & SHIPPING
LAST ORDER DATES FOR CHRISTMAS 2023! Please order before or by the end of the day on the below dates for delivery before the 25th of December 2023.
– UK Orders: Monday 11th of December
– Europe Orders: Friday 8th of December
– USA & Canada Orders: Friday 8th of December
– ROW Orders: Thursday 7th of December
Please note that these last order dates are based on the last shipping dates provided by our shippers and take into account the time needed to prepare your order. As we cannot be held responsible for any shipping delays beyond our control (for example bad weather) we advise ordering as early as possible!
Orders received after the above dates will be processed as per our usual order processing times which are 10 to 12 business days, excluding public holidays and weekends, and will not be guaranteed for delivery before Christmas. If your order is urgent please contact us at email@example.com before placing your order to see whether we can help.
|Geographical Areas||Delivery Times from Dispatch|
|UK, Mainland Scotland, N Ireland||1 to 2 working days|
|Scottish Highlands & Islands, ROI, Isle of Man||2 to 3 working days|
|Europe & Channel Islands||3 to 5 working days|
|USA & Canada||2 to 5 working days depending on State|
|Australia & New Zealand||4 to 7 working days|
|Rest of the World||4 to 7 working days|
We will always personally confirm your order and shoe size via e-mail as well within 24 hours of order receipt and advise as to an estimated dispatch date. Please check your Spam/Junk folder if you do not receive one from us.
Our stock levels are kept to date on our website and for ‘in stock’ items you can proceed to place your order on our site. As we hold limited amounts of stock of our boots if your order is time sensitive and you require your footwear within the next 3 to 4 months we recommend ordering at your earliest convenience. Once out of stock, the lead times to make our footwear is currently between 12 to 16 weeks due to longer lead times of the components we use in the making of our designs. If the style & size you require is listed as ‘out of stock’ please contact us so we can advise when it will be next in stock.
Please do not hesitate to contact us at firstname.lastname@example.org for any questions at all.
Wishing you all the very best from our studio,
Nicole (Owner and Designer) xo