Preparation & Dispatch of Your Order
House of Elliot ships worldwide and has many happy Brides & Customers all over the world. All our boots, shoes and accessories are hand finished in our studio especially for you and we will contact you once we receive your order to advise you of the estimated delivery date and to confirm your size.
COVID 19 UPDATE January 20th 2021: Our online shop is open and processing and shipping your orders, whilst maintaining our high standards of customer service. Our order processing time at the moment is 3 to 5 working days from order receipt. For your complete peace of mind, we will always personally confirm your order and shoe size via e-mail as well within 24 hours of order receipt. Please check your Spam/Junk folder for our e-mail if you do not receive one. DHL, our worldwide shippers have advised that there are currently no shipping restrictions and very minimal delays to shipping times but we will keep checking and keep this page updated. If you have any questions please e-mail us at firstname.lastname@example.org
The House of Elliot Team
In stock orders: Stock levels are kept up to date on our website and if your product is in stock you can order directly online. We endeavour to prepare all orders which are in stock within 3 to 5 working days of receiving your order. However, during busy times this may be up to 10 to 12 working days so we strongly advise placing your order at least 14 working days before you need your footwear.
Out of stock orders: If your style & size is not in stock on our site please contact us at email@example.com and we will advise as to delivery times. As our products are all handmade these can be between 8 to 12 weeks depending on demand.
Delivery Costs & Shipping Times
We always ship with a fast, tracked and insured shipping service which requires a signature upon receipt. DHL is our shipper of choice unless there is a location they cannot service. In the very rare event we can’t ship to your destination we will contact you as soon as possible from receipt of your order.
Once dispatched you will receive an e-mail from DHL with your tracking number and available alternative delivery options such as delivery to a DHL pick up point or delivery on an alternative day or to a neighbour (subject to availability in your area).
Please note we do not deliver to PO Boxes as orders are dispatched via courier and require a signature.
Delivery costs vary on destination and how many items you are ordering. Our delivery charges are listed below. Please note that if you wish to purchase one of our handmade lace garters with your footwear this will be included in your wedding keepsake box so no additional delivery costs apply.
|Geographical Areas||1 pair||2 pairs||3 pairs|
|UK, Mainland Scotland, N Ireland||£7.50||£7.50||£10|
|Scottish Highlands & Islands, ROI, Isle of Man||£15||£15||£20|
|Europe & Channel Islands||£20||£25||£35|
|USA & Canada||£25||£32||£40|
|Australia & New Zealand||£30||£45||£50|
|Rest of the World||£35||£45||£55|
Delivery times are listed below but please note these are an estimate and may vary. Note that these are delivery times from dispatch of your order (see dispatch times above). International deliveries rarely take longer than 5 working days.
|Geographical Areas||Delivery Times from Dispatch|
|UK, Mainland Scotland, N Ireland||1 to 2 working days|
|Scottish Highlands & Islands, ROI, Isle of Man||2 to 3 working days|
|Europe & Channel Islands||2 to 4 working days|
|USA & Canada||2 to 5 working days depending on State|
|Australia & New Zealand||4 to 6 working days|
|Rest of the World||4 to 6 working days|
Taxes and duties
Taxes & Duties are not covered by the delivery charge and may be applicable depending on your shipping destination and you shall be liable for paying all duties & taxes on the shipment. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for more information on what these charges may be. Simply Duty is a useful online tool to calculate whether any duty will be due, just select the ‘United Kingdom’ as the country you are importing from and your country as the country you are importing to. The first figure is the duty which will be due.
GREAT NEWS! From March 2016 the USA has raised their tax & duty threshold to $800 which means that for orders under $800 NO duty/taxes are payable.
My order is urgent. What should I do?
WHAT PEOPLE ARE SAYING
“A real statement shoe whilst still feeling feminine and beautiful”
~ Olivia, UK
“Words cannot describe how beautiful & comfortable these boots are”
~ Genesis, USA
“The best customer service I have ever experienced, and the boots... there are no words to describe the boots! Absolutely stunning, amazing, beautiful, perfect!”