Preparation & Dispatch of Your Order
House of Elliot ships worldwide and has many happy brides all over the world. All our boots, shoes and accessories are hand finished in our studio especially for you and we will contact you once we receive your order to advise you of the estimated delivery date and to confirm your size.
We endeavour to prepare all orders which are in stock within 3 to 5 working days of receiving your order. However, during busy times this may be up to 10 working days. If your style & size is not in stock we will notify you and advise as to delivery times. As our products are all handmade these can be between 8 to 12 weeks depending on demand.
We always ship with a fast, tracked and insured shipping service. In the very rare event we can’t ship to your destination we will contact you as soon as possible from receipt of your order. Please note we do not deliver to PO Boxes as orders are dispatched via courier and require a signature.
Delivery Costs & Times:
Delivery costs vary on destination and how many items you are ordering. Our delivery charges are listed below. Please note that if you wish to purchase one of our handmade lace garters with your footwear this will be included in your wedding keepsake box so no additional delivery costs apply.
|Geographical Areas||1 pair||2 pairs||3 pairs|
|UK, Mainland Scotland, N Ireland||£7.50||£7.50||£10|
|Scottish Highlands & Islands, ROI, Isle of Man||£15||£15||£20|
|Europe & Channel Islands||£20||£25||£35|
|USA & Canada||£25||£32||£40|
|Australia & New Zealand||£30||£45||£50|
|Rest of the World||£35||£45||£55|
Delivery times vary dependant on country. We always use a tracked, insured service which requires a signature upon receipt. If we are unable to deliver then a card will be left with a number for you to contact and re-arrange delivery. Once your order is dispatched we will send you an e-mail which will include a tracking number so you can follow your parcel until it arrives at your door!
Delivery times are listed below but please note these are an estimate and may vary. International deliveries rarely take longer than 5 working days.
|Geographical Areas||Delivery Times from Dispatch|
|UK, Mainland Scotland, N Ireland||1 to 2 working days|
|Scottish Highlands & Islands, ROI, Isle of Man||2 to 3 working days|
|Europe & Channel Islands||2 to 4 working days|
|USA & Canada||2 to 4 working days|
|Australia & New Zealand||3 to 5 working days|
|Rest of the World||3 to 5 working days|
Taxes and duties
Taxes & Duties are not covered by the delivery charge and may be applicable depending on your shipping destination and you shall be liable for paying all duties & taxes on the shipment. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for more information on what these charges may be. Simply Duty is a useful online tool to calculate whether any duty will be due, just select the ‘United Kingdom’ as the country you are importing from and your country as the country you are importing to. The first figure is the duty which will be due.
GREAT NEWS! From March 2016 the USA has raised their tax & duty threshold to $800 which means that for orders under $800 NO duty/taxes are payable.
My order is urgent. What should I do?
If your order is urgent please contact us at firstname.lastname@example.org For an extra charge we can arrange for expedited shipping providing your item is in stock.