We hope you love your footwear as much as we do! If you do want to return your item please e-mail us at firstname.lastname@example.org as soon as possible and we will send you a returns form.
Please ensure your item arrives safely back to us within 14 days of receipt for UK returns and 28 days for international returns. You’ll need to use a trackable mail service with insurance and pay the postage charge. Please note that House of Elliot cannot be held responsible for any loss of your returned item.
We will offer a full refund minus delivery costs, to your original payment method, within 7 working days of receipt of the unworn returned item.
Sale items must be returned within 7 days of delivery. Sample and customised items are non-refundable.
Items must not be worn/used and should be returned in a perfect and unworn condition, without blemish on the fabric, sole or lining. Only try them on in a soft carpeted area, as even wooden floors can cause damage & we are only able to exchange or refund goods in their original, perfect condition.
Please make sure you return them in the exact packaging (this includes the keepsake box) that you have received them in, otherwise we cannot accept the return/refund you.
We will do our best to find the best style and size for you but if you do require a different style or size we offer free exchanges to UK customers. Please contact us at email@example.com if you need an international exchange.
International Returns Customers:
Please use a reputable international courier service which ensures that your parcel is tracked and insured as we cannot be held for any loss or damage.
For returns outside of the UK & Europe you must complete a pro-forma invoice (which will be provided by your chosen courier) clearly stating that your return parcel is ‘British Return Goods’ with a domestic sales value of £0.00. This will ensure that your returned items are not applicable to duty once they reach the UK.
For complete peace of mind we can arrange to collect your return parcel from you and provide you with the customs invoice. The cost will then be deducted from your return.
Please contact us at firstname.lastname@example.org if you need any assistance with the above.