Privacy Policy 2017-12-18T12:20:16+00:00

This website (“Website”) is operated by KJS Retail Limited (“we”, “us”). We are a company registered in England and our registration number is 9381626. Our registered office address is at 43-45 Devizes Road, Swindon SN1 4BG, UK.

We treat the privacy of our visitors with the highest importance. A detailed explanation of how we may store or otherwise use personal information about you is explained in this Privacy Policy.

By visiting you are accepting and consenting to the practices described in this policy.

If you wish to contact us about our privacy policy and the personal data we may collect from you, you can do so by:

  1. writing to us at our registered office (address above); or
  2. by email on sales@houseofelliotcollection;

1. Information Collection

Operation of this site may require collection and processing of the following data:

1.1 When ordering goods you will need to provide certain Personal Data such as your contact details and demographic information. This includes information you provide when you register to use our site, subscribe to any of our services, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, testimonials, personal description and photograph.

1.2 Visit details to our site or any resources used on our site are not limited to just location and traffic data, weblogs or other communication information.

1.3 Information given to us when you contact us for any reason.

2. Cookies And IP Addresses

To enable us to monitor and improve our website, we gather certain aggregated information about you when you visit the website, including details of your operating system, browser version, domain name and IP address, the URL you have come from and the parts of the website you visit.

We may have the occasion to collect information in regards to your computer for our services. It is strictly aggregate statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies.

Close to the above, data gathering can be about general online use through a cookie file.  When used, cookies are automatically placed on your hard drive where information transferred to your computer can be found.  These cookies are designed to help us correct and improve our site’s services or products for you.

Some of the cookies we use are to enable essential parts of our site to operate and have already been set. For example, we use essential cookies to maintain the contents of your shopping basket. We also use cookies to analyse the use of our website through Analytics software such as Google Analytics.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

There are four main types of cookies – here’s how and why we use them.

(1)   Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.

(2)   Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

(3)   Customer preference cookies – when you are browsing or shopping on House of Elliot, these cookies will remember your preferences (like your currency or location), so we can make your shopping experience as seamless as possible, and more personal to you.

(4)   Targeting or advertising cookies – these cookies are used to deliver ads relevant to you.

  • Third-party vendors, including Google, use cookies to serve ads based on your previous visits to our website or other websites.
  • Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site.
  • You may opt out of personalised advertising by visiting Ads Settings.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.  If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.  If you wish, you can block cookies from our server being downloaded on to your computer. You may do this by configuring your web browser’s privacy settings to block all cookies. Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete House of Elliot user experience that we pride ourselves on providing our customers.

3. Payment Security

3.1 Our e-commerce website is powered by WooCommerce used by thousands of online shops worldwide and our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

3.2 We also give our customers the option to use ‘PayPal’ as a payment method at checkout. Payments are not processed by this site, but through PayPal’s secure server. A user must provide contact information (shipping address/name/e-mail/telephone number) which is made available to KJS Retail Limited. Financial information remains exclusively with PayPal and is not passed to KJS Retail Limited.

4. Your Information And How It Is Used

Primarily, we collect and store data about you to help us provide better service and products to you.  The following are purposes we may use your information for:

4.1 To complete or query your order, to provide you with details regarding your order’s progress, to provide you with details of our products and otherwise for the normal use and improvement of our website.

4.2 At anytime you request information from us via a form or other electronic transmission we may use your information to fulfil that request relating to our services and products.  We may also communicate with you on other products or services you may find of interest, only when consent has been provided, such as subscribing to our newsletter.

4.3 Contracts we make with you create a commitment, which may require contact or use of your information.

4.4 We have the right to notify you of changes to our website, products or services that could affect our service to you.

4.5 We shall only send you marketing emails when you have opted in to receive them. If you no longer wish to receive any marketing emails you should contact us at the above e-mail address and we shall unsubscribe you.

4.6 Testimonials

We post customer testimonials on our website, which may contain personal information. We do obtain our Clients’ consent to post their name along with their testimonial via email prior to posting the testimonial on our website. However, if you wish to request the removal of your testimonial, please contact us at

5. Storage Of Personal Data

5.1 The European Economic Area is large, but we may have to transfer data outside of this area.  If data is transferred outside the European Economic Area it will be for storing and processing.  A processing staff operating outside this area may belong to our website or a supplier, in which they can process or store your information.  An example: to process and complete your sale or offer support services we may have to go outside the European Economic Area for the transfer.  When you click submit of your payment details, personal information or other electronic communication, you agree to the transfer for storage and processing.  We take all necessary steps for security known to be in agreement with the Privacy Policy found here.

5.2 Information submitted by you is stored on secure servers we have.  Any payment or transaction details will be encrypted for full safety measures to be in use.

5.3 As you know, transmission of data on the internet is never guaranteed regarding safety.  It is impossible to guarantee your safety with electronic data and transmission.  You are therefore at your own risk if you elect to transmit any data.  When offered you may create a password, but you are responsible for keeping it confidential.

6. Information Sharing

6.1 If necessary, we may share personal information to our group members including such entities as subsidiaries, holding companies and their subsidiaries.  Information is shared only when applicable.

6.2 We will not sell, share, or otherwise distribute your Personal Data to third parties except as provided in this Privacy Policy.

6.3 Third party disclosure may be necessary in regards to personal information:

6.3.1 A sale of our business or its assets, in full or part, to a third party may require personal data sharing.

6.3.2 Legally, we may be asked to share and disclose data details.

6.3.3 To assist in reducing credit risk and fraud protection.

7. Security

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee the security of any Data you disclose online. You accept the inherent security implications of being and transacting online over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in willful. If you have any questions about security on our website, you can contact us at the address or e-mail listed above.

8. Accessing Information

The Data Protection Act 1998 provides you with the right to access the information that we collect about you. Please note any demand for access may be subject to a fee of £10 which covers our costs in providing you with the data requested. The contact information above needs to be used to request access about details we collect and store on you.