Below are some of our most frequently ask questions. Please do not hesitate to contact us at sales@houseofelliotcollection.com or call us on +44 (0)1793 978080 should you have any further questions. We’d love to chat and promise you a warm and friendly approach!

Delivery & Returns

House of Elliot ships worldwide and has many happy brides all over the world. In the rare event we can’t ship to your destination we will contact you as soon as possible from receipt of your order.
Delivery costs vary on destination and how many items you are ordering. Our delivery charges are listed below. Please note that if you wish to purchase one of our handmade lace garters with your footwear this will be included in your wedding keepsake box so no additional delivery costs apply.

Geographical Areas

1 pair

2 pairs

3 pairs

UK, Mainland Scotland, N Ireland £7.50 £7.50 £10
Scottish Highlands & Islands, ROI, Isle of Man £15 £15 £20
Europe & Channel Islands £20 £25 £35
USA & Canada £25 £32 £40
Australia & New Zealand £30 £45 £50
Rest of the World £35 £45 £55
If we have your style and size in stock orders will be dispatched within 3 working days.

If your style/size is not in stock we will notify you and advise as to delivery times. These are usually between 2 to 3 weeks.

Delivery times vary dependant on country. We always use a tracked, insured service which requires a signature upon receipt. If we are unable to deliver, then a card will be left with a number for you to contact and re-arrange delivery. Once your order is dispatched we will send you an e-mail which will include a tracking number so you can follow your parcel until it arrives at your door!

Delivery times are listed below but please note these are an estimate and may vary. International deliveries rarely take longer than 5 working days.

Geographical Areas

Delivery Times from Dispatch

UK, Mainland Scotland, N Ireland 1 to 2 working days
Scottish Highlands & Islands, ROI, Isle of Man 2 to 3 working days
Europe & Channel Islands 2 to 4 working days
USA & Canada 2 to 4 working days
Australia & New Zealand 3 to 5 working days
Rest of the World 3 to 5 working days

 

Taxes and duties may be applicable depending on your shipping destination and the customer shall be liable for paying all duties & taxes on the shipment. Great News! From March 2016 the USA has raised their tax & duty threshold to $800 which means that for orders under $800 NO duty/taxes are payable. Please contact your local customs office for more information on what these charges may be. DutyCalculator.com is a useful tool to calculate whether any duty will be due.

If your order is urgent please contact us at sales@houseofelliotcollection.com. For an extra charge, we can arrange for expedited shipping providing your item is in stock.

Returns, Exchanges and Refunds

We hope you love your footwear as much as we do! If you do want to return your item please e-mail us at sales@houseofelliotcollection.com as soon as possible and we will send you a returns form.

Please ensure your item arrives safely back to us within 14 days of receipt for UK returns and 28 days for international returns. You’ll need to use a trackable mail service with insurance and pay the postage charge. Please note that cannot be held responsible for any loss of your returned item.

We will offer a full refund minus delivery costs, to your original payment method, within 7 working days of receipt of the unworn returned item.

Sale items must be returned within 7 days of delivery. Sample and customised items are non-refundable.

Items must not be worn/used and should be returned in a perfect and unworn condition, without a blemish on the fabric, sole or lining. Only try them on in a soft carpeted area, as even wooden floors can cause damage & we are only able to exchange or refund goods in their original, perfect condition.

Please make sure you return them in the exact packaging (this includes the keepsake box) that you have received them in. Otherwise, we cannot accept the return/refund you.

We will do our best to find the best style and size for you. We offer free exchanges to UK customers. Please contact us at sales@houseofelliotcollection.com if you need an international exchange.

Please use a reputable international courier service which ensures that your parcel is tracked and insured as we cannot be held for any loss or damage.

For returns outside of the UK & Europe, you must complete a Pro-forma invoice (provided by your chosen courier) clearly stating that your return parcel is ‘British Return Goods’ with a domestic sales value of £0.00. This will ensure that your returned items are not applicable to duty and clear customs once they reach the UK. We can also arrange to collect your return parcel from you and provide you with the customs invoice. The cost will then be deducted from your return.

Please contact us at sales@houseofelliotcollection.com if you need any assistance with the above.

Payment and Currency

We currently accept payment in £GPB, $USD & EURO. You can use the currency selector on individual product pages to display all prices in £GPB, $USD or EURO and upon checkout you will pay in your selected currency. We can still take your order online if you are from a non £GBP, $USD or EURO country but your card provider or Paypal will make the conversion for you into your local currency.

If you wish to pay in CAD or AUSD please contact us at sales@houseofelliotcollection.com and we can issue you with a secure electronic Paypal invoice for your chosen product which you can pay with any credit or debit card.

We accept payments through Visa debit, Visa Credit, Mastercard debit, Mastercard credit, AMEX and Paypal. Card information is transmitted over secure SSL encryption and is not stored.

Footwear and Accessories

Our Vintage Collection Boots (Evangeline Elliot & Lotti Elliot) come up a full size bigger. Please order one size down.

Our Classic Collection Boots and Ella Grace Elliot Shoe are true to size. Order your usual size.

Our footwear is manufactured on the basis of the European Women’s Footwear Size System. As comparisons between the European and other systems vary considerably, we offer below, the conversion system we use. However, if you have any doubt, please contact us at sales@houseofelliotcollection.com before you make your purchase.

Ladies UK size

European

USA & Canada

Australia

2 35 4 3
3 36 5 4
4 37 6 5
5 38 7 6
6 39 8 7
7 40 9 8
8 41 10 9

 

If you are in between sizes and have a standard width foot, we would recommend going for the smaller size.

If you are in between sizes and have a wider width foot, we would recommend going for the larger size.

NOTE: Our Vintage Collection boots (Lotti Elliot ankle boot & Evangeline Elliot knee high boot) come up a full size bigger. We would recommend you order a size down. For example, if you are a UK 5/EURO 38/US 7 you will need to order a UK 4/EURO 37/US 6. Unlike our other styles, this boot can cater up to size UK 9/EURO 42/US 11 if you order a UK 8/EURO 41.

If in doubt we would always recommend you measure your feet using the guide below and contact us at sales@houseofelliotcollection.com to confirm the right size for you.

  • Stand on a flat piece of A4 paper, back and heels flat against a wall.
  • Get someone else to draw around both feet.
  • Measure both length and width in centimetres.
  • Choose the larger measurement of the two feet (usually one foot is slightly larger than the other).
House of Elliot boots feature an adjustable satin ribbon at the side which adjusts the boot to suit most leg widths. If you have particularly slender or particularly athletic calves please contact us so we can ensure the perfect fit. Our Lotti Elliot ankle boots are the perfect choice if you fall within this category as they suit all leg widths.

If in doubt please measure your calf using the following guide and send us your measurements so we can advise as to the best fit and style for you.

  • Sit down and place your feet flat on the floor in front of you.
  • Take a tape measure and wrap it around the widest part of your calf, taking care not to leave a gap.
  • Measure to the nearest 1cm.
The heel size is 7cm on our Vintage Collection styles Evangeline Elliot and Lotti Elliot.The heel size is 9cm on our Classic Collection styles Beatrice Elliot, Goodnight Sweetheart, and Ella Grace Elliot shoe.
There are slight variations depending on size but on average our knee high boots are 40cm high, our over the knee boots are 61cm high, and our ankle boots are 19cm.  All measurements are if standing in bare feet. If you measure up your leg in centimetres this is where the boot will sit.
Yes, our footwear is deemed to be incredibly comfortable. The padded insoles are 100% leather, which ensures the ultimate comfort, and the soft luxurious lace envelopes your foot and leg. We recommend you wear your shoes for 2–3 times before your wedding,for 10 minutes each time. Remember to wear them on a soft surface in order not to mark them! You can also read what our brides have to say on our testimonials page.
Our footwear is available in sizes UK2/EUR35/US4 to a size UK8/EUR41/US10.

Our Vintage Collection styles (Lottie Elliot ankle boot and Evangeline Elliot knee high boot) come up a full size bigger so these can cater for up to a UK9/EUR42/US11

Our boots are available in the following colours:

Lotti Elliot ankle boot: Ivory & Wedding White

Evangeline Elliot & Beatrice Elliot knee high boots: Ivory, Wedding White, Black

Goodnight Sweetheart over the knee boots: Ivory, Black, Pillar Box Red

Our ivory is a warm ivory colour whilst our white is a pure brilliant white.

Our footwear can be dyed in light pastel colours but we recommend using a specialist dying service. Please note: once dyed your footwear cannot be returned/refunded.

Other

We only sell directly to our customers online. We are here to help you through the buying process and will ensure to the best of our efforts that you receive the perfect size and style for you.

Get in touch with us at sales@houseofelliotcollection.com or call us on +44(1793) 978080 with any questions you may have.

We are also happy to arrange for a telephone consultation at a time convenient to you (please take into account time differences).

We can provide you with detailed, high-resolution pictures of our footwear and you always have the option to return your item if it isn’t quite right for you.

The quality of our product/customer service speaks through our testimonials. We also have many happy brides all over the world. Please do read our testimonials here.

We are often asked this question and we can honestly say that we have had brides wearing our lace footwear with many different types of wedding dress.

Whether you have lace dress and wish to co-ordinate your footwear, or just want to add a hint of lace to a non-lace dress, our footwear is actually incredibly versatile.

Please do take a look at our ‘real bride’ Pinterest board or testimonials page for more inspiration.

Please visit our Terms and Conditions page for more information