We hope you love your footwear as much as we do! If you do want to return or exchange your item please e-mail us at firstname.lastname@example.org as soon as possible and we will send you a returns/exchange form.
Please ensure your item arrives safely back to us within 14 days of receipt for UK returns and 28 days for international returns. You’ll need to use a trackable mail service with insurance and pay the postage charge. Please note that House of Elliot cannot be held responsible for any loss of your returned item.
We will offer a full refund minus delivery costs, to your original payment method, within 7 working days of receipt of the unworn returned item. Although we credit the payment back immediately please note that due to bank processing times it may take up to 14 working days for the refund to appear on your statement bank/credit card statement.
Sale items must be returned within 7 days of delivery. Sample and customised items are non-refundable.
Items must not be worn/used and should be returned in a perfect and unworn condition, without blemish on the fabric, sole or lining. Only try them on in a soft carpeted area, as even wooden floors can cause damage & we are only able to exchange or refund goods in their original, perfect condition.
Please make sure you return them in the exact packaging (this includes the keepsake box) that you have received them in, otherwise we cannot accept the return/refund you.
We will do our best to find the best style and size for you but if you do require a different style or size we offer free exchanges to UK customers.
If an alternative style is required, please return your purchase to us. Exchanged shoes that are in stock will be sent out within 7 days of receipt of your original item, shoes that are out of stock can take up 10 weeks to make, please get in touch to confirm the stock of your preferred style and size.
Please contact us at email@example.com if you need an international exchange.