COVID 19 UPDATE – OUR ONLINE SHOP IS OPEN
Updated September 16th 2021: We hope that you & your families are safe and well. I wanted to reach out and let you know that our online shop is open and we are shipping both domestically and internationally.
We are here for you and committed to the safety of our customers. We only sell online and we are operating exclusively from our home studio so it is safe for us to process and ship your orders as normal, whilst maintaining our high standards of customer service.
Our order processing times are slightly longer at the moment and are currently between 7 to 8 working days. Shipping times, once your order is dispatched, remain unaffected with very minimal delays, if any. We will personally contact you once you place your order to confirm your shipping date. If you have any questions please send us a message. We will always personally confirm your order and shoe size via e-mail as well within 24 hours of order receipt. Please check your Spam/Junk folder if you do not receive one from us.
Our domestic and international shippers DHL have introduced measures to maintain continuity of service and reduce risk. We have been advised by DHL that in some instances there may be a delay between 1 to 2 working days in transit time for international shipments (non UK) so our updated delivery times, once your order is dispatched, are listed below.
Our stock levels are kept to date on our website. As we hold limited amounts of stock of our boots if your order is time sensitive and you require your footwear within the next 3 to 4 months we recommend ordering at your earliest convenience. Once out of stock the lead times to make our footwear is currently between 12 to 16 weeks due to longer lead times of some of the components we use in the making of our designs.
Please do not hesitate to contact us at firstname.lastname@example.org for any questions at all.
Stay safe and wishing you all the very best from our studio,
Nicole (Owner and Designer) xo
|Geographical Areas||Delivery Times from Order Dispatch (COVID 19 UPDATE)|
|UK, Mainland Scotland, N Ireland||1 to 2 working days|
|Scottish Highlands & Islands, ROI, Isle of Man||2 to 3 working days|
|Europe & Channel Islands||3 to 5 working days|
|USA & Canada||3 to 6 working days|
|Australia & New Zealand||6 to 8 working days|
|Rest of the World||6 to 8 working days|