Frequently Asked Questions

If you have any further questions, please don’t hesitate to contact us.

Where do you ship and what is your delivery policy?

House of Elliot ships worldwide with a fast and insured courier service and has many happy customers all over the world. All our boots, shoes and accessories are hand finished in our studio especially for you and we will contact you once we receive your order to advise you of the estimated delivery date and to confirm your size.

In-stock orders: Stock levels are kept up to date on our website and if your product is in stock you can order directly online. We endeavour to prepare all orders which are in stock within 3 to 5 working days of receiving your order. However, during busy times this may be up to 10 to 12 working days so we strongly advise placing your order at least 14 working days before you need your footwear.

Out of stock orders: If your style & size is not in stock please contact us at sales@houseofelliotcollection.com and we will notify you and advise as to delivery times. As our products are all handmade there can be between 8 to 12 weeks depending on demand.
We always ship with a fast, tracked and insured shipping service. DHL is our shipper of choice unless there is a location they cannot service. In the very rare event we can’t ship to your destination we will contact you as soon as possible from receipt of your order. Please see our estimated delivery times from dispatch in the table below.

Once dispatched you will receive an e-mail from DHL with your tracking number and available alternative delivery options such as delivery to a DHL pick up point or delivery on an alternative day or to a neighbour (subject to availability in your area).

Please note we do not deliver to PO Boxes as orders are dispatched via courier and require a signature.

Delivery times from dispatch are listed below but please note these are an estimate and may vary. International deliveries rarely take longer than 5 working days.

Geographical Areas
Delivery Times from Dispatch
UK, Mainland Scotland, N Ireland
1 to 2 working days
Scottish Highlands & Islands, ROI, Isle of Man
2 to 3 working days
Europe & Channel Islands
2 to 4 working days
USA & Canada
2 to 5 working days depending on State
Australia & New Zealand
4 to 6 working days
Rest of the World
4 to 6 working days

Taxes and duties may be applicable depending on your shipping destination and the customer shall be liable for paying all duties & taxes on the shipment. Great News! From March 2016 the USA has raised its tax & duty threshold to $800 which means that for orders under $800 NO duty/taxes are payable. Please contact your local customs office for more information on what these charges may be. Simply Duty is a useful tool to calculate whether any duty will be due.

How much does delivery cost?

Delivery costs vary on destination and how many items you are ordering. Our delivery charges are listed below. Please note that if you wish to purchase one of our handmade lace garters with your footwear this will be included in your wedding keepsake box so no additional delivery costs apply.

 

Geographical Areas

1 pair

2 pairs

3 pairs

UK, Mainland Scotland, N Ireland

£7.50

£7.50

£10

Scottish Highlands & Islands, ROI, Isle of Man

£15

£15

£20

Europe & Channel Islands

£20

£25

£35

USA & Canada

£25

£32

£40

Australia & New Zealand

£30

£45

£50

Rest of the World

£35

£45

£55

My order is urgent, what should I do?

If your order is urgent please contact us at sales@houseofelliotcollection.com. For an extra charge, we can arrange for expedited shipping providing your item is in stock.

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